Financial Assistance
If you have difficulty paying your bill and feel you may qualify for assistance from the Low Income Home Energy Assistance Program (LIHEAP), contact the New Mexico Human Service Department at 1-800-283-4465, or contact a Columbus Electric member services representative.
Applications for the Low Income Energy Assistance Program are available at the Human Services Department or you may download an application by going to New Mexico Human Services Department who administers the programs and determines assistance eligibility.
If you live in Arizona, contact the Southeastern Arizona Community Action Program at 928-428-2872.
LIHEAP Protection Notice
Protection from winter shut-off begins November 15.
To avoid potential disconnection of services please, contact the human services department at 1-800-283-4465, or the appropriate tribal or pueblo entity for eligibility information for low-income heating energy assistance program (LIHEAP). Your service will not be disconnected from November 15, 2021 through March 15, 2022, if you meet the qualifications of LIHEAP and have no past due amounts or you remain current on any settlement or installment agreement for amounts due as of November 15, 2021. Members of New Mexico tribes or pueblos who need help with translation or with other matters may contact the commission’s consumer relations division at 1-888-427-5772, who will contact the appropriate tribal or pueblo official for assistance. Para informacion en español llame 1-800-228-0579.